Patch Management
Patch Management is the process of managing a network of computers by regularly deploying all missing patches to keep computers up to dateIT patch management is essential in protecting systems from critical security vulnerabilities. Patches are sometimes ineffective, and can sometimes cause more problems than they fix therefore, careful implementation of patches is necessary and crucial.
How?
- Discover open vulnerabilities and missing patches, comprehensively.
- All missing patches are downloaded from vendor sites. This includes security updates, non-security updates, service packs, rollups, optional updates, and feature packs.
- The downloaded patches are first tested on non-production machines; The patches are approved only if they cause no issues post-deployment.
- After successful deployment, reports are generated and the information is sent to the client.
Best Practices
- Scanning is a crucial part of patch management.This detects the vulnerabilities and helps in keeping your systems properly patched.
- Patch your systems regularly. The frequency of patching depends on the criticality of the patches released.
- Missing patches in "Critical" or "Important" severity levels are deployed immediately.
- Scan for Anti-virus updates at least once every day and patch them regularly.
Why?
- Leaving software and operating systems unpatched puts your organization at risk of serious security breaches.
- Soon after a security update is released, cybercriminals are already on the move, looking to exploit any unpatched systems.
- Do you feel confident enough to bet on yourself in a race against today's cybercriminal?
- Manually monitoring and applying these security updates is not only difficult but dangerous; even a slight delay in installing security updates could put your systems in a vulnerable position.
Continuous Monitoring
Continuous Monitoring is a daily and important part of the IT support services.We monitor your system actively and cautiously to keep a lookout from malicious applications. Also, monitor your network health and firewalls to protect your network from potential break-ins.
Server/App Monitoring
- Server & Application Monitor helps you report on software license compliance status.
- It helps you secure your assets by reporting on your asset inventory.
- Get reports on software & hardware asset inventory and get alerted when servers are nearing out-of-warranty status.
Device Discovery
- We monitor performance and network availability with Device Discovery.
- We analyze user quality of experience using deep packet inspection and analysis.
- We provide multi-vendor device support, and dynamic network topology maps.
Services
- Check exactly who, when is remotely accessing workstation.
- Get audited screen recording of all the remote session logins.
- Remotely monitor firewall status, health, packet trace and internet protocols.
Remote Support
Remote support highly escalates response time to solve a reported problem.This greatly reduces any time lost which increases business productivity and restores focus on the business. With remote support, you can find out network issues before they cause problems and reduces costs of onsite visit.
On-demand or instant remote support sessions are essential when customers prefer attended sessions or you require support different networks.
On-demand or instant remote support sessions are essential when customers prefer attended sessions or you require support different networks.
- File transfer
- Instant Chat
- Schedule Sessions
- Multi-Monitor Navigation
- Remote Print
- Reboot and Reconnect
- Firewall Friendly
- Bulk Deployment
- Session Recording
Application Support
Every company needs a Line of Business Application that helps them manage their business.We provide efficient support in industry-leading applications for multiple industries.
Leading Applications to support your Business needs
- Quickbooks
- Sage 50
- Microsoft Dynamic CRM
- Navision
- Synerion
- Microvellum
- Promiles
- LoadLink
- RapidLog
- Server Dispatch
- Audatex Estimating AutoSource
- Adobe Pro
- EaseUS
- Solidworks
- 20 20 Technologies
- Ardis
- eDrawing
- Mastercam